Privacy Policy
Last updated: 6/3/2026
1. Data controller
The data controller for your personal data is Manos Mágicas Industrial, with its address in Guanacaste, Costa Rica. You can contact us at [email protected] or by phone at +506 8689-0176.
2. Data we collect
We may collect and process the following data when you use our website or services:
- Identification data: name, email, phone, address.
- Registration data: email, password (stored securely and encrypted).
- Form data: information you provide in quote, contact or registration forms (company, tax ID, project location, etc.).
- Technical data: IP address, browser type, pages visited, date and time of access, when necessary for the operation or security of the site.
3. Purpose and legal basis
We use your data to:
- Process quote requests, contact forms and user registration.
- Send commercial communications or newsletter only if you have given your consent.
- Comply with legal obligations and improve the security and operation of the site.
- Analyze site usage via Google Analytics and Microsoft Clarity (including screen recordings for heat maps, if you accept analytics cookies) to improve our services.
The legal basis for processing is: performance of pre-contractual measures or contract (quotes, registration), consent (newsletter, non-essential cookies), legitimate interest (security, site improvement) or legal obligation where applicable.
4. Recipients and transfers
Your data is not shared with third parties for commercial purposes. We may share data with service providers who help us operate the site (hosting, email, analytics), who act as data processors and with whom we have agreements ensuring confidentiality and compliance with applicable law. We do not carry out international transfers of data except where strictly necessary for such services.
5. Retention
We retain your data for as long as necessary for the purposes stated (e.g. while you maintain an account or there is an ongoing business relationship). Billing data and data required by law are retained for the legally required periods. After that time, data is deleted or anonymized.
6. Your rights
You may exercise the following rights with us, to the extent permitted by applicable law:
- Access: know what data we process about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your data when it is no longer necessary or you withdraw consent.
- Restriction of processing: request that we only retain your data without using it for certain purposes.
- Data portability: receive your data in a structured, commonly used format.
- Objection: object to processing based on legitimate interest or to commercial communications.
To exercise these rights, write to [email protected] stating your request. You have the right to lodge a complaint with the competent data protection authority if you believe the processing does not comply with the law.
8. Changes to this policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or in the law. The last updated date is shown at the top. We recommend that you review this page periodically. Continued use of the site after changes are published constitutes acceptance of the updated policy.
9. Contact
For any questions about this Privacy Policy or the processing of your personal data, you can contact us at [email protected] or +506 8689-0176.